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All the functions necessary to meet the needs of sports clubs in one system
The CRM-ERP system LBS Cloud is a key tool for effectively managing the operations of fitness centers, improving customer service, and ensuring stable business development. Using our system opens up numerous opportunities for a sports club in terms of customer management, organizing workouts, financial control, and other aspects of operations.
Automate routine processes and improve service quality: the benefits of implementing the CRM-ERP LBS Cloud system for a fitness club
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For Owners
Analyze data on club membership, attendance, and finances to understand which services and programs are most popular and identify opportunities for improvement and growth. Use the system to run email campaigns, SMS promotions, and other marketing activities to attract new clients and retain existing ones.
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For Administrators
Keep track of club members, store their contact information, membership rates, and terms. Use the fitness club customer management software to easily manage class schedules, trainers, and training session bookings.
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For Accountants
Manage finances, membership fee payments, invoicing, and monitor financial transactions. Generate reports on the club's financial status, sales volumes, and other financial statements.
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For Trainers
Monitor the number of training sessions and individual programs for clients, tracking their progress and achievements. Use the system to schedule clients and communicate with them, sending reminders about workouts, tips, and motivational messages.
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Membership Management
Keep track of clients, their memberships, and personal data, simplifying the registration and service process.
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Schedule and Training Optimization
Manage the training schedule, add or modify classes and trainers, and make bookings for clients.
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Financial Accounting and Reporting
Manage finances, issue invoices, track payments, and generate financial reports to analyze the financial activities of the fitness center.
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Enhanced Customer Interaction
Send individual offers, distribute newsletters and promotions, and maintain a communication history with each client.
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Increasing the efficiency of trainers
Keep track of your clients' workouts, create personalized programs, and track clients' progress.
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Enhance the level of service and customer loyalty
Improve service quality and customer satisfaction to retain existing clients and attract new visitors.
LBS Cloud - a reliable partner for many businesses
Maintain a high standard of service, attract new clients, and contribute to the successful development of the business.
Manage memberships, automate schedules and training, handle financial accounting and reporting, improve customer interaction, enhance trainer efficiency, and elevate service levels to meet customer needs. Leveraging the CRM-ERP modules of LBS Cloud systems facilitates effective management of customer databases, optimization of training schedules, automation of financial accounting and reporting, improved customer interaction, and more productive coaching work.
Effective interaction and communication
Discussion
The module allows for creating discussions for specific projects, tasks, or clients, where employees can exchange ideas, solve problems, discuss plans, and work processes. All discussions are recorded in the system, allowing to preserve the communication history and use it for analysis.
Contacts
Store all necessary contact information, such as addresses, phone numbers, email addresses, and other contact details. Classify contacts based on different criteria, create mailing lists, plan, and track communication with each contact.
CRM
Manage customer contacts, visit histories, preferences, and other important data. Personalize service, send special offers and promotions, conduct effective marketing, and increase customer loyalty.
Accelerating sales and financial control
Invoices
Automate the process of invoicing clients for services, monitor the payment of membership fees and other payments. Create, track, and analyze client invoices, manage financial transactions, and monitor the financial status of the club.
Procurement
Monitor inventory levels, track stock levels, and keep an eye on product expiration dates. Automate ordering and supply processes. This module will help ensure a constant availability of necessary equipment, accessories, and inventory, reduce inventory costs through procurement optimization, and maintain a high level of service for your clients.
Sales
Track potential customers, manage the sale of memberships, group classes, club goods, and services. Exercise control over all stages of the sale—from initial contact with the customer to agreement, invoicing, and payment receipt.
Website
Create and manage website content, including class schedules, service information, staff profiles, promotions, and special offers, contact information, and feedback forms. Develop interactive registration and online payment forms for new clients, as well as integrate an online booking system for customer convenience.
Work schedule and events organization
Calendar
Plan and organize schedules for group classes, individual training sessions, special events, and other club activities. Track client participation in workouts, send reminders about scheduled events, and notify about schedule changes.
Additional modules for expanding functionality
Telephony
Make outbound and receive inbound calls directly from the CRM system, integrate call logs with customer interaction history, and automatically record conversations for further analysis. The module helps automate phone inquiry processes, track communication effectiveness with clients, and enhance service quality.
Cashier terminal
Process various types of payments, including membership fees, training sessions, and club products and services. Keep records of cash and non-cash transactions, issue refunds, and generate invoices for clients.
Banking
Integrate the club's bank accounts with the CRM system to conduct financial transactions directly from the CRM software interface. Make bill payments, receive payments from clients, perform fund transfers, and more.
Messengers
Communicate with clients, exchange information, and address inquiries. Send messages about promotions, reminders about training sessions, or invitations to new events.
Mailing Services
Automate the process of creating and sending emails, SMS messages, as well as other types of notifications and promotional messages. Create personalized mailings for your clients, send information about new services and promotions, remind about scheduled workouts or events, and engage clients to participate in activities.
Payment Module
Pay for club services online, including memberships, training sessions, group classes, and other services, using various payment methods such as credit cards, electronic payment systems, etc.
Expand CRM functionality with new modules and integrations
More possibilities every month
Implement automated workflows with over a hundred integrations. Seamlessly and easily integrate necessary modules and configure ERM and CRM for fitness centers.
Improve communication, automate scheduling, financial operations, and marketing activities, increase management efficiency and staff productivity, ensure convenience for clients, enhance communication, and boost business profitability. Try cloud-based CRM - ERM right now!
