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ERP and CRM systems for trade in LBS Cloud are comprehensive information systems specifically designed to automate and optimize the operations of trading enterprises. By using our CRM, you can maintain long-term and mutually beneficial relationships with customers, ensure the automation of many processes, and thus increase the efficiency and productivity of your trading company.
Ensure a comprehensive approach to business management, optimize all aspects of operations from customer relations to enterprise resource management, analyze customer demand and behavior for effective planning of marketing campaigns and sales strategies: the advantages of implementing the ERP+CRM system LBS Cloud for retail.
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Storage of detailed customer profiles
The CRM system can store records of customer information, their contacts, interaction history, and other important data, allowing for effective management of relationships with them and personalized service.
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Automation of business processes
Sales CRM allows for integrations with accounting and inventory management systems, automating order, shipment, and payment processes, speeding up deal execution, which is particularly important in business-to-business (B2B) interactions.
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Analysis of customer needs and behavior
Track purchases, inquiries, and other interactions, analyze and forecast customer needs to ensure an individual approach and develop targeted marketing strategies in business-to-consumer (B2C) interactions.
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Supply chain optimization
Track demand, inventory management, and supply planning, ensure timely delivery of goods, and maintain optimal inventory levels.
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Integrated management system
Integrate all internal processes and functions of the enterprise into one system to ensure data integrity and efficient management of all aspects of the business.
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Data analysis and reporting
Generate reports, analyze data, and form analytics to make informed decisions and identify opportunities for optimizing business processes.
LBS Cloud - a reliable partner for many businesses
Improve customer relationship management efficiency, personalize service and marketing, optimize internal processes, and ensure quick adaptation to changes to increase productivity and competitiveness in the market.
Holistic management of customer relationships and enterprise resources, storage and analysis of customer data, optimization of communication, financial management, inventory, and supply chain management — all of these are important for conducting retail business. Using CRM and ERP modules from LBS Cloud contributes to increased efficiency, cost reduction, and enables the enterprise to quickly respond to market changes, making them indispensable tools for automating wholesale and retail trade and conducting successful operations.
Effective interaction and communication
Discussion
Create thematic chats, exchange ideas, documents, and information, plan meetings, and hold open discussions to improve internal communication within the team, coordinate actions, and discuss issues and questions that arise during work processes.
Contacts
Store important contact information such as names, phone numbers, email addresses, etc., organize it by categories and tags. Effectively manage contacts, quickly find the information you need, and engage in active communication with partners and clients.
CRM
Track and analyze product demand, forecast customer needs, automate processes to focus on strategic tasks, and increase productivity during working hours.
Accelerating sales and financial control
Warehouse
The module allows for inventory management, control of goods movement in the warehouse, tracking of stock levels, making forecasts of needs, and automating processes for receiving and shipping goods. It contributes to cost reduction, increased efficiency in inventory management, and ensures quick access to necessary information for making strategic decisions.
Procurement
Automate the purchasing process, conduct negotiations with suppliers, control supplies, and optimize inventory. The module contributes to cost reduction, increased efficiency in the supply chain, and ensures the appropriate level of inventory for production.
Point of Sale
Control sales in real-time, keep track of sold goods, monitor inventory levels, and track and analyze demand for retail products. Displaying sales data in the system allows for quick responses to changes in demand, planning deliveries, and optimizing inventory levels.
Sales
The module allows for efficient management of the sales process, tracking orders, issuing invoices, and monitoring payments. Utilize convenient functionality to analyze sales, make informed decisions, and optimize sales strategies to achieve better financial results.
Invoices
Manage the invoicing process and monitor payments in trade. The module allows for quickly creating invoices for clients, tracking their status, monitoring payment deadlines, and receiving notifications of payments made.
Work time and event organization
Calendar
Keep track of important events, meetings, delivery deadlines, etc., in a convenient way. The module allows for setting up reminders and notifications, helping to maintain organization and efficiency in the work process.
Additional modules for expanding functionality
Telephony
Make phone calls, receive and record calls, maintain a log of data exchange with clients and partners, as well as analyze call statistics, keeping all information about communication with clients in one system.
Banking
Automate payment processing, invoicing, and bill payment, monitor fund movement, and ensure accuracy and reliability of financial reporting. The module allows for efficient use of working time, avoiding delays in financial transactions, and ensuring financial stability in the enterprise.
Cashier terminal
Accept payment for goods or services using various payment methods such as cash, credit or debit cards, electronic payment systems, etc. The module reduces the time required to process payments, avoids errors, and ensures accuracy in financial transaction accounting.
Delivery services
Plan delivery routes, track cargo movement, provide information about order status to customers, as well as coordinate the work of couriers. Optimize working time by automating the delivery process, reduce the time for organizing and executing deliveries, improve the accuracy of delivery information to receive satisfied customer feedback.
Mailing services
Create and send personalized messages, promotional offers, news about promotions and discounts, order confirmations, and other informational messages. The module allows for automating and optimizing the processes of mass communication with clients and partners in trade.
Expand CRM functionality with new modules and integrations
More possibilities every month
Implement automated workflows with over a hundred integrations. Reliably and easily integrate necessary modules and customize ERM and CRM for retail business.
Streamline customer database management, simplify sales tracking and analysis, improve communication with customers, and provide the ability for individualized approach to each client, thus increasing profit for your business and enhancing its competitiveness. Try CRM - ERM in the cloud right now!
